EventRICH.AI

Privacy Policy

Last updated: January 15, 2025

1. Information We Collect

1.1 Personal Information

When you register for EventRICH.AI, we collect:

  • • Full name, email address, and phone number
  • • Company name, business address, and billing information
  • • Job title, department, and role within your organization
  • • Profile photo and other optional profile information
  • • Communication preferences and notification settings

1.2 Usage and Analytics Data

  • • Pages visited, features used, and time spent on platform
  • • Click patterns, search queries, and navigation behavior
  • • API usage patterns, integration configurations, and data volumes
  • • Performance metrics, error logs, and system diagnostics
  • • Geographic location (country/region level only)

1.3 Technical Information

  • • IP address, browser type, and operating system
  • • Device identifiers, screen resolution, and hardware specs
  • • Network information and connection quality metrics
  • • Cookies, local storage, and session data
  • • Referrer URLs and traffic sources

2. How We Use Your Information

2.1 Service Provision

  • • Operating and maintaining the EventRICH.AI platform
  • • Processing your analytics data and generating reports
  • • Providing real-time event tracking and monitoring
  • • Managing your account, subscriptions, and billing
  • • Delivering customer support and technical assistance
  • • Facilitating integrations with third-party platforms

2.2 Communication

  • • Sending service notifications, updates, and security alerts
  • • Providing technical support and troubleshooting
  • • Sharing product updates and new features
  • • Conducting surveys and gathering feedback

2.3 Legal and Security

  • • Complying with legal obligations and regulatory requirements
  • • Protecting against fraud, abuse, and security threats
  • • Enforcing our Terms of Service and other policies
  • • Resolving disputes and investigating violations

3. Data Security Measures

3.1 Technical Safeguards

🔒 AES-256 Encryption
All data encrypted at rest
🔐 TLS 1.3 Transit
Secure data transmission
🛡️ Multi-Factor Auth
Enhanced access control
🔥 Firewall Protection
Network security layers

3.2 Compliance Certifications

SOC 2 Type II ISO 27001 GDPR Ready

4. Your Privacy Rights

You have comprehensive rights regarding your personal information:

GDPR Rights

  • • Right to access your personal data
  • • Right to rectify inaccurate information
  • • Right to erasure ("right to be forgotten")
  • • Right to data portability
  • • Right to restrict processing
  • • Right to object to processing

CCPA Rights

  • • Right to know what information is collected
  • • Right to know if information is sold or disclosed
  • • Right to opt-out of sale of personal information
  • • Right to access personal information
  • • Right to delete personal information
  • • Right to non-discrimination

5. Contact Information

For privacy-related questions, concerns, or requests:

[email protected]
Data Protection Officer: [email protected]
Privacy Team